Industrial Automation & Controls Parts - Service - Repairs
How to Contact Us

York Scientific Inc.

Address:
1562 First Avenue, #205-2417
New York, NY 10028
Phone:
(212) 772-6992 ext. 704
Name:
Ryan S. Fitzgerald
Email:
rfitzgerald@yorkscientific.com

Privacy and Security

York Scientific does not sell, trade, or rent your personal information to others. Your personal information will never be disclosed without your written consent.

At York Scientific we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

When you order from York Scientific, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

All of the customer data we collect is protected against unauthorized access. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is send to us. Our site uses "cookies" to keep track of your shopping cart and login status. Our "cookies" do not contain any personally identifying information.

By using our Web site, you consent to the collection and use of this information by York Scientific (see also our Terms and Conditions of Use). If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Terms & Conditions of Sale

Price Prices shown are subject to change without notice and in US Currency unless otherwise noted. Pricing is F.O.B. at York Scientific, Inc.' or warehouse facilities, and does not include shipping, installation, technical labor. Prices are exclusive of all taxes and import duties (if any) now in force or enacted in the future and therefore subject to an increase equal to the amount York Scientific, Inc. may be required to collect associated with the sale and/ or delivery of items herein. York Scientific, Inc. is not responsible for typographical or database pricing errors. Modification of this order by the customer after order acceptance by York Scientific, Inc. may result in a change in price to reflect material and labor expenses incurred by York Scientific, Inc. in making said modifications.

Tax and Duties Prices are exclusive of all taxes now in force or enacted in the future and therefore subject to an increase equal to the amount York Scientific, Inc. may be required to collect or pay associated with the sale or delivery of items herein. If applicable, buyer is responsible to pay for VAT, tarrifs and/or import duties charged by carrier (or otherwise) on behalf of destination country.

Warranty The only applicable warranties will be provided by the manufacturers of the equipment listed herein. Any software is warranted only if, and to the extent of existence of, the applicable manufacturer's warranty and is distributed by York Scientific, Inc. on an as-is basis without warranty by York Scientific, Inc.. York Scientific, Inc. does not warrant that the operation of any equipment or of any programs will be uninterrupted or error free, or that all programming errors will be corrected. York Scientific, Inc. MAKES NO WARRANTIES REGARDING ITS PRODUCTS OR SERVICES (INCLUDING WITHOUT LIMITATION WARRANTIES AS TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) EITHER EXPRESSED OR IMPLIED. York Scientific, Inc. SPECIFICALLY MAKES NO WARRANTIES AS TO THE SUITABILITY OF THE PRODUCTS OR SERVICES FOR ANY PARTICULAR APPLICATION. ** GOODS SOLD ON AS IS NO WARRANTY BASIS: ENTIRE RISK AS TO QUALITY AND PERFORMANCE OF GOODS IS WITH CUSTOMER. CUSTOMER ASSUMES ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.** CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER'S CHOICE OF HARDWARE OR SOFTWARE THAT IS AND HAS BEEN THE INSTRUMENTAL FACTOR IN THE SELECTION OF THE PRODUCTS FOR PURPOSES AND USES INTENDED BY THE CUSTOMER. IN NO EVENT SHALL York Scientific, Inc. be liable for special, incidental or consequential damages in connection with, or arising out of, the furnishing, performance or use of any product or services covered by this agreement. Responsibility and/or liability of York Scientific, Inc. shall, in connection with any product or service, be limited in maximum amount to the original purchase price of that product or service. Customer agrees that products and equipment shall be used in manner described by the original manufacturer thereof, otherwise any applicable warranty will become null and void. Any applicable warranty does not cover normal wear and tear and is contingent upon proper storage, installation, use and maintenance in conformance with applicable recommendations of manufacturer.

Payment Payment in full shall be made at the time of placing the order, unless other arrangements have been made. Title passes to the Customer when merchandise is delivered to the Customer (or freight carrier) at York Scientific, Inc.'s or its suppliers' facilities. York Scientific, Inc. reserves the right to make partial shipments. Each shipment shall be a separate transaction and payment shall be made accordingly. If shipments are delayed by Customer for whatever reason, payment shall become due on the originally scheduled shipment date. Customer hereby grants to York Scientific, Inc. a security interest in the equipment as security for the performance by customer of all its obligations in this agreement. Customer agrees to pay any and all expenses incurred by York Scientific, Inc. associated with the collection of any monies owed to York Scientific, Inc. by Customer or Customer's agents.

Delivery Delivery shall be F.O.B. York Scientific, Inc. or its suppliers' facilities, with shipping charges to be pre-paid by Customer to carrier. Regardless of whether shipping arrangements are made by Customer or York Scientific, Inc., risk of loss shall pass to Customer upon delivery by York Scientific, Inc. or York Scientific, Inc.'s supplier, to carrier. In the absence of specific written instructions on the face of this document, York Scientific, Inc. will select the carrier, but shall not thereby incur any responsibility or liability in connection with shipment, nor shall the carrier be construed to be an agent of York Scientific, Inc.. York Scientific, Inc. shall not be liable for any damages or penalty for delay in delivery or for failure to give notice of delay when such delay is due to the elements, acts of God, delays in transportation, delays in delivery by York Scientific, Inc.'s vendors or any other causes beyond the reasonable control of York Scientific, Inc.. The scheduled delivery date shall be extended by a period equal to the time lost because of any such delay.

Acceptance Customer agrees to accept the listed equipment, programs, and programming services under the terms and conditions of this agreement. Customer further agrees, with respect to equipment and programming, to accept responsibility for 1) their selection to achieve the Customer's intended results, 2) their use and 3) the results obtained therefrom. Customer also has the responsibility for the selection and use of, and results obtained from, any other equipment, programs or services used with the equipment and programming. The terms and conditions of sale contained herein supersede all agreements made and purchase orders submitted to and accepted by York Scientific, Inc..All sales shall be final once accepted by Customer. York Scientific, Inc. is under no obligation to refund or exchange merchandise. York Scientific, Inc. is entitled to reasonable storage fees for any merchandise left on its premises. Deposits or prepayments made prior to delivery are also non-refundable.

Terms And Conditions Of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE ("USER AGREEMENT") VERY CAREFULLY.

BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE "SITE") OPERATED BY York Scientific Inc. ("York Scientific"), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Important Information About This Legal Contract
You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in York Scientific's sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Pledge frequently.

Acceptance of Contract Terms
This User Agreement, and all of its terms and conditions, constitute a legal contract between you and York Scientific Inc. ("York Scientific"). (References to "you" or "your" shall relate to a customer of York Scientific or other party that visits, browses, shops, accesses or otherwise uses the Site (the "Customer"); references to "York Scientific" shall relate to York Scientific Inc. and its affiliates.) By visiting, browsing, shopping, accessing or otherwise using this site ("Site"), you acknowledge that you have read, understood, and agree to be bound by this User Agreement and comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to this User Agreement, as it may be changed by York Scientific from time to time, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States copyright law and international treaties. This Site is controlled and operated by York Scientific from its offices within the United States. York Scientific makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is not authorized. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Any claim relating to, and the use of, this Site and the materials contained herin is governed by the laws of the state of New York without regard to conflict of law rules. You consent to jurisdiction of the federal and state courts located in the state of New York to hear any such claims.


Access, Interference and Linking
York Scientific grants you a limited license to access and make personal use of the Site and not to download (other than page caching) or modify it, or any portion of it, except as provided below under "Use Restrictions," or with express written consent of York Scientific.

The following activity on the Site is expressly prohibited: Any non-personal or commercial use of any robot, spider, other automatic device, or manual process to monitor or copy portions of the Site or the content contained herein without prior written permission by York Scientific; collection or use of any product listings, descriptions, or prices, from the Site for the benefit of another merchant that supplies products competitive with or comparable to those offered on the Site; and, Any use of, visits to, or other action that imposes an unreasonable or disproportionately large load on the Site, or otherwise interferes with its proper and timely functioning.

Any unauthorized use terminates the license granted by York Scientific.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the Site so long as the link does not portray York Scientific, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any York Scientific logo or other proprietary graphic or trademark as part of the link without express written permission.

York Scientific does not review or control third-party sites that link to or from the Site, and is not responsible for the contents of any third-party sites linked to or from the Site.

Use Restrictions
The copyright in all material provided on this Site is held by York Scientific or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of York Scientific or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded or printed materials. You also may not, without York Scientific's prior written permission, "mirror" any material contained on this Site on any other server. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

All trademarks and registered trademarks are the sole property of their respective owners. Photographs courtesy of respective manufacturers. York Scientific and the York Scientific logo are registered trademarks of York Scientific, Inc. Copyright © 1999-2013 York Scientific, Inc.

Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL York Scientific BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF York Scientific OR A York Scientific AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Privacy
Please review our Privacy Pledge, which also governs your visit to this Site.

Account and Password
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Site only with a parent or guardian. York Scientific reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Communications to York Scientific
Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post may be used by York Scientific for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, York Scientific is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to York Scientific or the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.

Disagreement with These Terms and Conditions
If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.

Product Returns

Procedures for Processing A Return and obtaining an RMA Form are listed at the end of this document. Please follow instructions closely:

New Products. York Scientific is proud to offer a thirty day conditional warranty on all new products. Should any new product arrive defective or fail within thirty days of purchase, it will be either repaired or replaced. If it cannot be repaired or replaced, York Scientific, Inc. will issue a credit for the full purchase amount of the product. Some manufacturer restrictions do exist and are outlined in the New Product Returns

After thirty days of purchase, all manufacturer warranties will apply and any warranty-related issues that arise must be taken up with the manufacturer directly.

York Scientific, Inc. specifically makes no warranty as to the suitability of any product for any particular application.

Refurbished Products. A 30 day conditional warranty on all refurbished products is offered. Should any refurbished product arrive defective or fail within thirty days of purchase, it will be either repaired or replaced. If it cannot be repaired or replaced, York Scientific, Inc. will issue a store credit for the full purchase amount of the product. Some manufacturer restrictions do exist and are outlined in the terms of sale.

York Scientific, Inc. specifically makes no warranty as to the suitability of any product for any particular application.

Extended Warranty Product Returns For more information click here.

 

Product Returns

Defective Returns:

York Scientific, Inc. will accept defective returns on most product purchases within thirty days from the date of purchase. Defective products may be returned for repair or replacement ONLY. If a suitable replacement cannot be found, a store credit will be issued.

ALL returns are subject to approval by our Returns Department and require an RMA (Return Merchandise Authorization) number. Any returns that are shipped without an RMA number will not be processed. The instructions for obtaining a RMA can be found here (hyperlink).

All returns must received at York Scientific’s offices within ten business days of the date the RMA was issued or the return will be denied and sent back freight collect.

Returned products must be returned undamaged and complete with all packaging in tact. This means it must be 100% complete with all it original packaging, manuals, and accessories. If the package is not complete, the return will be denied.

Any shortages or other discrepancies must be reported to York Scientific, Inc. within five business days of delivery or it will not be processed.

No credits will be issued on items damaged in transit to York Scientific, Inc. Customer is responsible for insuring the shipment and will be required to process any claim that becomes necessary.

Advance replacements will be at the discretion of York Scientific, Inc. Failure to return original product will result in a charge for the replacement product at the current market price.

If the shipping carrier damages the merchandise during transit, the receiving party MUST make a notation on the shipping carrier’s delivery record and notify York Scientific’s Return Department immediately to arrange for carrier inspection and the pick-up of the damaged merchandise. If York Scientific, Inc. is not notified of the damaged goods within five business days of delivery, the regular return policy will over ride any claim of damage and will fall under any manufacturer restrictions that may apply.

Non-Defective Returns:

York Scientific, Inc. will accept non-defective returns on most product purchases up to seven days from the date of delivery. However, some manufacturers return policies (i.e. Apple, Compaq, HP, IBM, Intel, Toshiba, etc…) prohibit the return of non-defective products. In these cases, we are forced to abide by the manufacturer policy and will not accept any non-defective returns.

ALL returns are subject to approval by our Returns Department and require an RMA (Return Merchandise Authorization) number. Any returns that are shipped without an RMA number will not be processed. The instructions for obtaining a RMA can be found here.

All non-defective returns are subject to a 25% or $25 (whichever is greater) restocking fee. Shipping and handling costs are not refundable.

All returns must received at York Scientific’s offices within ten business days of the date the RMA was issued or the return will be denied and sent back freight collect.

Returned products must be returned undamaged and complete with all packaging in tact. This means it must be 100% complete with all it original packaging, manuals, and accessories. If the package is not complete, the return will be denied.

Customer is responsible for all shipping costs associated with the return of a non-defective product.

Any shortages or other discrepancies must be reported to York Scientific, Inc. within five business days of delivery or it will not be processed.

No credits will be issued on items damaged in transit to York Scientific, Inc. Customer is responsible for insuring the shipment and will be required to process any claim that becomes necessary.

If the shipping carrier damages the merchandise during transit, the receiving party MUST make a notation on the shipping carrier’s delivery record and notify York Scientific’s Return Department immediately to arrange for carrier inspection and the pick-up of the damaged merchandise. If York Scientific, Inc. is not notified of the damaged goods within five business days of delivery, the regular return policy will over ride any claim of damage and will fall under any manufacturer restrictions that may apply.

On orders that are refused by the customer, a restocking fee (25% or $25 whichever is greater) and the shipping costs will be charged to the customer. Order cancellations are allowed within 24 hours after order placement. After this period the acceptance of a cancellation is solely at the discretion of the seller - if a cancellation is accepted by the seller a cancellation fee of 50% of the total order value will be charged to the buyer.

All software sales are final unless they are unopened and the seals are in tact.

Please note, York Scientific, Inc. specifically makes no warranty as to the suitability of any product for any particular application. Please see the Terms and Conditions of Sale at: here



Procedure for Processing A Return:

1. Obtain a Return Authorization (RMA) Form by clicking here (requires login).
2. Fill out the form completely.
3. Once the completed Return Authorization Form is received, it will be reviewed for approval. If it is approved, an RMA number will be assigned and sent to you. No returns of any type will be accepted without an RMA number.
4. Along with the RMA number a return address will be provided to you. Ship the product being returned immediately to ensure it is received within the ten-day window you have to get the product to us.